Frequently Asked Questions
Everything you need to know about our weather-resistant collection and services.
What is the waterproof rating of Rains products?
Most Rains products feature a water column pressure of 4000mm to 8000mm, designed to withstand moderate to heavy rainfall while maintaining breathability.
How should I clean and maintain my Rains jacket?
We recommend using a damp cloth and mild soap for surface cleaning. Avoid machine washing or tumble drying, as high heat can damage the waterproof polyurethane coating.
What is your return policy for online orders?
You can return any unused items in their original packaging within 30 days of receipt for a full refund. Please ensure all tags remain attached.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the checkout page.
Are your materials sustainable?
We are committed to ethical production. Our signature fabric is a lightweight yet durable polyester fabric with a recycled PU coating, ensuring longevity and a reduced environmental footprint.
How do I know which size to choose?
Many of our styles are unisex and designed with an oversized fit to allow for layering. Please refer to the specific size guide on each product page for exact measurements.